The 3 Stages of Shorwood's Service STAGE 2 Acquiring and Developing Skills - Custom-Designed to Focus on Needed Skills Learning about different behavioural styles is the basis to mastering the skills and techniques needed to work effectively as a team. Your team will learn how to: sharpen their listening skills assess their communication skills practice specific techniques attend to the emotional impact of their messages respond to negativity and aggression deal constructively with heightened emotions At this stage, participants attend a full-day, interactive team workshop to gain further insights, skills and strategies to apply to the workplace